Refund policy

30-day money-back guarantee for first orders

If you are not satisfied with your first BosWell order, you may request a refund within 30 days after delivery. Opened bottles are eligible. No return shipment is required, and you do not need to pay return shipping.

This guarantee applies to your first BosWell order, whether it is a one-time purchase or the initial order of a subscription. Later orders and subscription renewals are not covered by this first-order guarantee.

How to request a refund

Email Hello@boswellbrand.com with your order number within 30 days after delivery. We will confirm your request and let you know when your refund is approved. You do not need to mail the product back.

Refunds

Approved refunds will be issued to your original payment method within 10 business days after approval. Please remember that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval, please contact Hello@boswellbrand.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We do not offer exchanges. If you would like a different product, please place a separate order.

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. This does not limit the 30-day first-order money-back guarantee described above.